News
A new chapter in the history of CTI Desk
On July 29, 2024, the rights of CTI Desk were transferred to CTI Solutions sp. z o.o. with its registered office in Bielsko-Biała.
CTI Desk - version 8.0.6
CTIdesk update - version 8.0.6 has been released:
- CTIdesk IVR - SIP module update
- CTIdesk Recordings - event log viewing (copying, playback)
CTI Desk - version 8.0.3
CTIdesk version 8.0.3 update released:
- CTIdesk Telephony - Improved communication with Slican PBXs
- CTIdesk IVR - Improved queue logout behavior
- CTIdesk - Various modifications and optimizations
CTI Desk - version 8.0.0
CTIdesk version 8.0.0 update released:
- CTIdesk - full transition to the web version (no longer a desktop version)
- CTIdesk - transition to .NET 7
- CTIdesk - modifications to the lost call recovery
- CTIdesk Telephony - viewing the call history of a given phone number for an unassigned client
- CTIdesk IVR - voice menus
- CTIdesk - various modifications and optimizations
CTI desk - version 7.07
New version of CTIdesk was released: 7.07
Main changes:
- CTIdesk Telephony/Billing/Call recording- added sorting on columns in calls lists
- CTIdesk Telephony/Billing/Call recording- added export of calls to Excel / CSV
- CTIdesk Telephony- lost contacts: added sorting and filtering
- CTIdesk CRM - added company view with users in columns
- CTIdesk CRM - tasks visible in calendar
- CTIdesk IVR - calls report added
- CTIdesk Telephony - softphone BETA version(only for Grandstream UCM , requires enabling WebRTC for extension)
CTI desk - version 7.04
New version of CTIdesk was released: 7.04
Main changes:
- Grandstream UCM 63xx - important changes on downloading call recordings
CTIdesk Telephony - calls report added
CTIdesk IVR - modification on scenario editor
CTIdesk IVR - possibility to add client to lost contact list from queue
user card- changes on lines and users assignment
minor modifications
CTI desk - version 7.0
CTIdesk, successor of prevoius CTI Solutions software (Naso CC/Chromis REC/Anthias STAT) was released. It's completly new, web-based, software that covers all previosus functionality of our software plus new features including CRM features (advanced clients database, sales campaings, issue tracking). Everything in one, multilanguage, easy to use web-based interface.
Comatibility with newest Grandstream UCM 63xx IP PBX series
Naso CC - version 6.11
We have added possibility to define minimum call duration on outgoing answered call to mark client as called (and remove him from "lost calls" list). Bu default it's 5 seconds, but you can define your own minimum call duration. Also some small modifications on Naso CC Agent interface were done (layout of items)
Naso CC - version 6.07
It's compatible with latest Grandstream UCM firmware 1.0.20.17. if you are using this firmware please update our software. Older versions of our software will not work correctly with this firmware.
Affected programs: Naso CC, Chromis REC, Anthias STAT
More...
Naso CC - version 6.06
Main changes:
- Grandstream PBX - updates due to changes in PBX firmware (on-hold time, DDI number info)
- added queue waiting time (Grandstream PBX)
- minor changes in Superisor
Integration of Naso CC with Salesforce CRM
Starting from version 6.01 Naso CC can be integrated with Salesforce CRM
Integration covers following functionality:
- Client recognition from Salesforce CRM on incoiming/outgoing call
- Automatic opening client's card in Salesforce CRM on answering a call
- Saving client's calls history in Salesforce (as "tasks")
Naso CC - version 6.01
Main changes:
- bug-fix on displaying contacts in agent app on systems without GSM gateways
- updated support for Platan PBX
- integration with Salesforce CRM added
- updated support for Yeastar TGxxx GSM gateways
Naso CC - version 6.00
- all-new agent app interface
- new communications channels:
- web chat
- built-in email client
- new client card
- new browsing client
- contacts history combined for all communications channels
About CTI Solutions
Our offer cover many areas of client management systems fully integrated with telephony systems. We offer both "box versions" of our programs and customized systems prepared according to client's needs.
Our systems are compatible with many types of PBX'es.