Thursday, 02 December 2021 10:18

CTI desk - version 7.07

New version of CTIdesk was released: 7.07

Main changes:

  • CTIdesk Telephony/Billing/Call recording- added sorting on columns in calls lists
  • CTIdesk Telephony/Billing/Call recording- added export of calls to Excel / CSV
  • CTIdesk Telephony- lost contacts: added sorting and filtering
  • CTIdesk CRM - added company view with users in columns
  • CTIdesk CRM - tasks visible in calendar
  • CTIdesk IVR - calls report added
  • CTIdesk Telephony - softphone BETA version(only for Grandstream UCM , requires enabling WebRTC for extension)
Thursday, 23 September 2021 10:36

CTI desk - version 7.04

New version of CTIdesk was released: 7.04

Main changes:

  • Grandstream UCM 63xx - important changes on downloading call recordings
    CTIdesk Telephony - calls report added
    CTIdesk IVR - modification on scenario editor
    CTIdesk IVR - possibility to add client to lost contact list from queue
    user card- changes on lines and users assignment
    minor modifications
Tuesday, 04 May 2021 13:03

CTI desk - version 7.0

CTIdesk, successor of prevoius CTI Solutions software (Naso CC/Chromis REC/Anthias STAT) was released. It's completly new, web-based, software that covers all previosus functionality of our software plus new features including CRM features (advanced clients database, sales campaings, issue tracking). Everything in one, multilanguage, easy to use web-based interface.

Since version 6.22 all our software is compatible with latest Grandstream UCM 63xx IP PBX series.
Tuesday, 14 April 2020 11:58

Naso CC - version 6.11

New version of Naso CC was released - version 6.1

We have added possibility to define minimum call duration on outgoing answered call to mark client as called (and remove him from "lost calls" list). Bu default it's 5 seconds, but you can define your own minimum call duration. Also some small modifications on Naso CC Agent interface were done (layout of items)

Monday, 27 January 2020 12:45

Naso CC - version 6.07

Important update of CTI Solutions software was released - version 6.07

It's compatible with latest Grandstream UCM firmware if you are using this firmware please update our software. Older versions of our software will not work correctly with this firmware.

Affected programs: Naso CC, Chromis REC, Anthias STAT
Thursday, 16 January 2020 14:39

Naso CC - version 6.06

New version of Naso CC - 6.06 was released

Main changes:
  • Grandstream PBX - updates due to changes in PBX firmware (on-hold time, DDI number info)
  • added queue waiting time (Grandstream PBX)
  • minor changes in Superisor
Wednesday, 31 July 2019 10:13

Integration of Naso CC with Salesforce CRM

Starting from version 6.01 Naso CC can be integrated with Salesforce CRM

Integration covers following functionality:

  • Client recognition from Salesforce CRM on incoiming/outgoing call
  • Automatic opening client's card in Salesforce CRM on answering a call
  • Saving client's calls history in Salesforce (as "tasks")
Wednesday, 31 July 2019 10:11

Naso CC - version 6.01

New version of Naso CC - 6.01 was released

Main changes:
  • bug-fix on displaying contacts in agent app on systems without GSM gateways
  • updated support for Platan PBX
  • integration with Salesforce CRM added
  • updated support for Yeastar TGxxx GSM gateways
Friday, 12 July 2019 13:24

Naso CC - version 6.00

New version of Naso CC - 6.0 was released Main changes:
  • all-new agent app interface
  • new communications channels:
    • email
    • web chat
  • built-in email client
  • new client card
  • new browsing client
  • contacts history combined for all communications channels

About CTI Solutions

CTI Solutions - software company established in 2008, specializing in telecom systems.
Our offer cover many areas of client management systems fully integrated with telephony systems. We offer both "box versions" of our programs and customized systems prepared according to client's needs.
Our systems are compatible with many types of PBX'es.
© 2021 CTI Solutions. All Rights Reserved.