IVR module in CTIdesk allow to replace and enhance functionality of built-in IVR in PBX


Comapring to standard IVR in PBX you have:

  • possibility to define unlimited numbers of scenarios
  • no limits on number of stages in single scenario
  • possibility to use Text-To-Speech in scenarios
  • possibility to define unlimited time-dependent criteria for launching scenario (not only day / night as in PBX)
  • user authorization based on id / pin to go to restricted path
  • possibility to select scanario based on caller id
  • graphical scenario editor
  • full calls statistics
  • possibility to manage call queues linked to CTIdesk Telephony agents
  • automatic outbound campaings with voice surveys - only in Pro version
  • managing call queues priorities - only in Pro version




IVR module exists in two versions

  • Standard
  • Pro (call queues priorities, outbound voice surveys)

 ivr calls

Module bases on FreePBX functionality and connect to PBX via SIP trunk. License defines maximim number of simultanious calls (10 channels or multiply of it). Works with all PBXes that supports SIP trunk.

About CTI Solutions

CTI Solutions - software company established in 2008, specializing in telecom systems.
Our offer cover many areas of client management systems fully integrated with telephony systems. We offer both "box versions" of our programs and customized systems prepared according to client's needs.
Our systems are compatible with many types of PBX'es.
© 2021 CTI Solutions. All Rights Reserved.