Customer service agents working at call center with headsets, focused on providing support.

Billing

Functionality of this module covers:

  • calls history from monitored extensions with all details on a call 
  • calls statistics
  • call costs for outgoing calls calculated on called number (per seconds, per minute or per specified timeframe calculations)
  • defining maximum monthly costs for extension and automatic disable outgoing calls when limit is exceeded
  • reports on calls (text + charts)

 

License for this module is for specified number of extensions to monitor calls.

Availiable licenses:

  • up to 25 extensions in a single PBX
  • up to 200 extensions in a single PBX
  • up to 400 extensions  in a single PBX
  • all extensions in a single PBX

Module is compatible with Grandstream UCM IP PBX