Telephony - Contact Center

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Functionality of this module covers:

  • PBX extension monitoring
  • displaying online information on incoming/outgoing calls
  • clients recognition on incoming call
  • displaying client’s card (with full history of contacts)
  • lost contacts list (list of calling clients that were not served)
  • on-line overview of monitored extensions
  • calls history with all details of a call
  • calls statistics (text / charts)

 

License for this module consist of two items:

  • monitored extension license – per monitored PBX extension (or monitored android mobile phone)
  • supervisor license – per user   (at least one per system is necessary)