Chromis REC

Chromis REC - Call Recording Manager software

Chromis REC is a software for managing call recordings collected by supported PBX. System integrates with PBX for direct acquiring calls. Recordings are stored onto the server hard drive in an encrypted format. Client software allows logged users to search for call, play them or copy if necessary. Chromis REC storage capacity is limited only by available Hard Drive space. Windows based LAN client access enables remote access to and administration of the system.

 

Chromis REC add new functionalities to standard PBX call recordings:

• MP3 compression for hard disk space optimization,
• powerful search engine,
• advanced user management with specific rights,
• recordings commenting and flagging.
• clients database.

 

Chromis REC functionality:

• Windows based application
• compression of calls to encrypted MP3
• defining criteria for recording calls for each line (incoming, outgoing)
• defining criteria to skip recording for selected numbers
• recording of CLI/Caller ID and call direction
• customers database, history of calls for selected customer
• no limit on call recording (dependent only on Hard Drive space)
• encryption of all recordings
• call commenting / flagging
  search calls by various criteria
• defining groups of lines for quick search
• statistics on calls / hourly distribution of calls
• full audit trail of all access to recordings
• multiple Administrators
• multiple Users with varying rights
• limiting access to recordings according to user rights
• calls information stored to MS SQL 2014 Express database
• export funtions

 

Security of recordings

Chromis REC encrypts all recorded calls for secure storage. Playback is possible only by permitted users when they are logged into the system. Permitted users can copy recorded calls into an unencrypted format and export the files. It's possible to define user rights for playing/copying calls for all lines, specific group of lines or single lines. All playback and copying is logged to provide an audit trail.

Recording quality, playback

By default all calls are stored in encrypted MP3 format to provide good compressed voice quality and optimal hard disk usage. Higher quality recording can be specified by selecting an encrypted .WAV file format. During playback it’s possible to comment call and/or add flag to a call (flags defined by system administrator).

Uses of Chromis REC

Chromis REC is used in many different ways by many businesses including:
- Logging of calls into Customer Service departments
- Confirmation of Purchase orders and Terms and Conditions to resolve disputes.
- Recording calls to Emergency Services including Hospitals and Rescue services
- Staff training with recorded calls used to improve customer service during training including self training and scoring.

 

Chromis REC Features

 

Chromis REC allows to define which extensions are recorded and also define criteria which calls will be processed.

Basic settings allows to define which extensions to record and which type of calls (incomming / outgoing)

More advanced setting allow to define exceptions for recording, eg you can define which caller id will not be recorded.

Security of recordings

Chromis REC encrypts all recorded calls for secure storage. Playback is possible only by permitted users when they are logged into the system. Permitted users can copy recorded calls into an unencrypted format and export the files.

Chromis REC has advanced user management. You can define users with different rights:

• administrator with full rights
• play all recordings (from all extensions)
• play recordings from selected lines (extensions)
• copy recordings to unencrypted format
• delete recordings.

All playback and copying is logged to provide an audit trail.

Recording quality, playback

By default all calls are stored in encrypted MP3 format to provide good compressed voice quality and optimal hard disk usage. Higher quality recording can be specified by selecting an encrypted .WAV file format.

Chromis REC has powerfull search engine for recorded calls

It's possible to search by following criteria:

• extension line
• group of extension lines
• call direction
• call duration
• date range of calls
• caller id
• customer
• flags
• comments

Chromis has also predefined filters for today's calls, current week, current month.

 

During playback it’s possible to comment call and/or add flag to a call (flags are defined by system administrator).

 

Chromis REC have integrated customers database. It allow to add / list / search for customers.

For selected customer you can see all recorded calls and listen to them or copy.

Chromis REC has built-in module for reporting based on OLAP technology, allowing to build custom reports based on predefined criteria.

Multilanguage web-interface (polish, english, german, french, arabic, spanish, portugese)