IVR module in CTIdesk allow to replace and enhance functionality of built-in IVR in PBX
Comapring to standard IVR in PBX you have:
- possibility to define unlimited numbers of scenarios
- no limits on number of stages in single scenario
- possibility to use Text-To-Speech in scenarios
- possibility to define unlimited time-dependent criteria for launching scenario (not only day / night as in PBX)
- user authorization based on id / pin to go to restricted path
- possibility to select scanario based on caller id
- graphical scenario editor
- full calls statistics
- possibility to manage call queues linked to CTIdesk Telephony agents
- automatic outbound campaings with voice surveys - only in Pro version
- managing call queues priorities - only in Pro version
IVR module exists in two versions
- Standard
- Pro (call queues priorities, outbound voice surveys)
Module bases on FreePBX functionality and connect to PBX via SIP trunk. License defines maximim number of simultanious calls (10 channels or multiply of it). Works with all PBXes that supports SIP trunk.